Location: Rapid City, SD

Pay: $18-$22 per hour

Status: Full-time (some evenings and weekends required)

Position Summary
The Visitor Experience Supervisor leads daily front-of-house operations and ensures every guest has a welcoming, seamless, and engaging experience. This role oversees Visitor Services staff, supports programs and events, and helps create an environment where all visitors feel a sense of belonging.

Key Responsibilities
The Visitor Experience Supervisor leads front-of-house operations, including admissions, membership sales, and guest flow, while delivering exceptional customer service and resolving guest concerns. They train and support Visitor Services staff and help maintain a clean, organized, and welcoming environment.

This role also oversees gift shop operations, supports group visits and daily programming logistics, and assists with public programs, events, and facility rentals to ensure a smooth and positive visitor experience.

Qualifications:
Qualified candidates will have experience in customer service, hospitality, retail, or visitor services, with prior supervisory or leadership experience preferred. They will demonstrate strong communication, organizational, and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced environment. Candidates should also be available to work weekends, evenings, and occasional holidays.  

Benefits

• Employee discount

• Flexible schedule

• Paid time off

How to Apply
For more details regarding this position or to apply, send cover letter and resume to: jguthrie@journeymuseum.org